The role: Customer Support

This is a part-time position (34 hours per week) within our Customer Support Team, reporting to the Customer Support Team Leader. You’ll work five days a week (four full days, one half day) during school terms, with minimal rostered school holiday work. 

A day in the Life

• Assist families and school administrators with their queries – no two days are the same!
• Take phone calls and solve problems efficiently
• Help PTA volunteers set up school fundraisers (movie nights, sausage sizzles, etc.)
• Coach school administrators on system use (e.g., applying basketball costs to the whole team)
• Thrive in a fast-paced environment with constant learning opportunities

What We’re Looking For

• A friendly, helpful, and patient individual who loves working in a team
• Strong communication skills (both written and verbal)
• Excellent attention to detail and time management
• Passion for customer support and ability to thrive under pressure
• High level of computer competency and problem-solving skills
• Experience in phone-based support (call center experience is a plus)
• A can-do attitude, initiative, and out-of-the-box thinking

Why You’ll Love Working at Kindo

1. Meaningful Work: Make a real impact on NZ families and schools.
2. Work-Life Balance: Flexibility to attend school events.
3. Career Growth: We promote from within and support your professional development.
4. Positive Culture: Open communication, honest feedback, and collaborative problem-solving.
5. Give Back: Help generate thousands of dollars for schools and charities every year.
6. Innovation: Your ideas are valued, and mistakes are seen as learning opportunities.`
7. Team Bonding: Fun events every few months and regular celebrations of success!